Privacy Policy

Last updated: 2026

Soloply (“the App”, “we”) helps Instagram businesses manage customer conversations. This policy explains what data we process and why.

Who uses the App

The App is used by Instagram business owners who connect their own Instagram professional account via Instagram Business Login. We only access data for accounts that have explicitly authorized the App.

What we collect

• Connected Instagram account profile: user id, username, name.
• Direct messages and comments exchanged between the business and its customers, so the assistant can read and respond to them.
• Order and customer details a customer voluntarily provides in chat (e.g. name, shipping address) to create orders/invoices.
• Portal account data for the business owner (email, hashed password).

How we use it

Solely to operate the assistant for the connected business: reading incoming messages/comments, generating and sending replies, preparing orders and invoices, and notifying the owner. Message text may be sent to a large language model provider (e.g. MiniMax, Anthropic, or OpenAI) only to generate a reply. We do not sell data or use it for advertising.

Data sharing

We share data only with the infrastructure and LLM providers strictly necessary to deliver the service, and with Meta/Instagram’s APIs to send and receive messages. We do not share data with any other third parties.

Data retention & deletion

Data is retained while the Instagram account remains connected. Owners can disconnect an account at any time from the dashboard, which stops all processing. To request deletion of your data, see our Data Deletion page or email us (below).

Contact

Questions or requests: [email protected]